Technology has played a pivotal role in transforming the banking industry, creating a more customer-centric approach. John Mattera recognizes the significant impact of technology, which has opened up new opportunities for both banks and customers, enabling banks to provide enhanced services and empowering customers to better manage their finances. One of the key advantages of technology in banking is the convenience it offers to customers. With the availability of online banking, customers can access their accounts 24/7 from anywhere in the world. They no longer need to visit a physical branch or wait in line at an ATM to conduct transactions. Technology has simplified the banking process, allowing customers to…